If you suspect that your Nebuliser or Mini Travel Nebuliser has stopped functioning or does not function as normal, you can conduct a series of self-checks before bringing your product for servicing.
Issue: No mist from glass chamber
Check if there is vibration at base. If there is no vibration even when equipment is plugged into a power source, you will need to send your equipment to any HYSSES boutique for an assessment. However, if there is vibration at the base, it is highly likely that the glass chamber is clogged, resulting in a block in the misting pipes. This can be identified if you closely look at the inner glass filament of the glass chamber so see if there is any black or dark yellow/orange essential oil residue stuck inside the inner glass filament. For clogged glass chamber, you can use a Cleaning Solution to rinse out the essential oil residue.
NOTE: Mini Travel Nebuliser does not have visible mist emitting outside the glass chamber.
As all nebulisers operate using a vibrating mechanism, hearing a small amount of noise from the nebuliser is completely normal and not considered a manufacturing defect or a fault. Unless your nebuliser is emitting an abnormally loud vibration that causes annoyance, you can send your nebuliser to our boutique for an assessment.
Issue: Stops diffusing after a certain duration
Nebulisers have a regulated scent diffusion timing whereby they run for 2 minutes and pause for 1 minute, continuing the "2-min run and 1-min pause" cycle for 2 hours before completely switching off. Mini Travel nebulisers have a regulated scent diffusion timing of "1-min run and 3-min pause" for 2 hours.
If your nebuliser is diffusing within the regulated timing, there is no need to send the equipment for repair or servicing, but if your nebuliser displays evidence of intermittent diffusion or completely stops before 2 hours, you will need to send your nebuliser to our boutique for an assessment.
Issue: No LED light
The LED light does not affect the function of the nebuliser, but if you want to have the LED light repaired, you can send your nebuliser to the boutique, otherwise, you can still continue using your nebuliser as per normal.