Refund policy
REFUND POLICY
RETURNS
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we canβt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
β’ Gift cards
β’ Downloadable software products
Due to the volatile nature of our products and hygiene reasons, we do not allow refunds for non-defective products. Refunds for defective products are considered on a case-by-case basis and will only be granted by approval from the management after investigation. You may write in to customer.care@hysses.com to request a refund.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
β’ Any item not in its original condition, is damaged or missing parts for reasons not due to our error
β’ Any item that is returned more than 7 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The customer will bear any charges imposed by credit card company for refund transactions.
Late or missing refunds (if applicable)
If you havenβt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youβve done all of this and you still have not received your refund yet, please contact us at online.orders@hysses.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
DEFECTIVE ITEMS
A defect is an imperfection in a product arising from a manufacturing or design defect that hinders a product to perform its desired function. If you suspect that that item you have received is defective, please write in to customer.care@hysses.com with your purchase details and HYSSES will initiate an investigation to identify the defect. Once the defect is identified, HYSSES will proceed to validate a one-time exchange for the customer.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer.care@hysses.com and send your item to: 37 Kaki Bukit View Singapore 415967
Exchange will be granted If product sold is found to be defective or different from receipt.If product for exchange is a higher priced item than the product purchased, customer will be required to top up the price difference.If the product for exchange is a lower priced item, there will be no change given.Product exchanges can only be performed once on the original transaction, of which will be invalid for exchanges thereafter.
NOTE: There may be a slight discrepancy in the product design (especially handmade products such as clay diffuser or wood grain) from the e-store product photo. In such cases, this variance is not considered a product defect.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, youβll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasnβt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: HYSSES Singapore Pte Ltd, 19 Tai Seng Avenue, #06-10 Singapore SG 534054. Goods purchased online can not be returned to any of our affiliated retail outlets, unless you received written instructions to do so.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donβt guarantee that we will receive your returned item.
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